This tongue-in-cheek guide exposes common tactics some people try to get free appliance service. It also explains our standards for defining a real problem, what counts as "fixed," and why these dishonest tactics won't succeed with our company.
Some customers treat themselves as appliance experts, convinced they "know everything" and can invent countless reasons why a repair is "not fixed" — even when it meets manufacturer specifications.
When a refund request is denied, they may:
- Threaten to damage the company's reputation with bad reviews
- Show zero courtesy or professionalism
- Raise their voice or yell for the technician to leave the house
🛡️ Why we don't allow this:
Allowing false claims or intimidation tactics would make it impossible to keep prices fair for honest customers. We operate on documented facts and manufacturer standards, not on subjective opinions or threats.
This tactic involves adding new "problems" after the original issue is fixed, claiming the repair is incomplete. The new issues are often unrelated to the service call.
🎯 Why we don't allow this:
We only guarantee repairs for the specific problem reported and documented at the time of service.
Customers use guilt, exaggerated urgency, or personal stories to demand free work or refunds.
🧠 Why we don't allow this:
Decisions are based on technical facts, not emotional manipulation.
Our Policy in Simple Terms
🔧 Problem Definition
A malfunction that prevents the appliance from doing its intended job, per manufacturer specs. Normal heat, clicks, or hums are not problems.
✅ Fixed Definition
The appliance works according to manufacturer specs at the time of service.
⚖️ Disagreements
The customer must consult the manufacturer for confirmation if they dispute the fix.
Bottom Line
We protect our business and our honest customers by refusing to reward dishonest tactics. This keeps service fair, consistent, and sustainable for everyone.
Legal note: This page is educational and satirical. It does not reference or identify any person. Our service decisions are based on manufacturer specifications and documented testing at the time of service.
